Privacy Policy

1. Information We Collect

At NeoHaven Academy, we collect various types of information to provide you with comprehensive educational resources about smart home systems, IoT technologies, and home automation. This includes:

Personal Information: When you register for our academy, subscribe to newsletters, or participate in courses, we collect your name, email address, phone number, and professional background. This helps us tailor content about AI in home design, energy efficiency solutions, and sustainable technology to your learning needs.

Technical Data: We automatically collect device information, IP addresses, browser types, operating systems, and usage patterns. This data helps us optimize our platform for teaching connected living concepts and intelligent environment design.

Educational Progress: We track your course completion rates, quiz scores, certification achievements, and areas of interest within smart home systems and digital living technologies to enhance your learning experience.

2. How We Use Your Information

Your information enables us to deliver exceptional educational experiences in home automation and IoT technologies:

Educational Delivery: We use your data to provide access to courses, webinars, tutorials, and resources about smart home systems, energy efficiency, and AI-powered home design. Your learning preferences help us recommend relevant content about sustainable technology and connected living.

Communication: We send course updates, newsletters about latest IoT technologies, industry insights on intelligent environments, and notifications about new educational modules in home automation and digital living.

Platform Improvement: Analysis of usage patterns helps us enhance our teaching methods, develop new courses on emerging smart home technologies, and improve the overall academy experience for students interested in connected living solutions.

3. Data Sharing and Third Parties

NeoHaven Academy respects your privacy and limits data sharing to essential services:

Service Providers: We share information with trusted partners who assist in delivering our educational platform, including cloud hosting services, email providers for course communications, and analytics tools that help us understand how students engage with smart home and IoT content.

Educational Partners: With your consent, we may share anonymized data with industry partners in home automation, sustainable technology companies, and research institutions studying intelligent environments to improve educational content quality.

Legal Compliance: We disclose information when required by law, to protect our rights, prevent fraud, or ensure security of our platform and community interested in digital living education.

4. Data Security Measures

We implement industry-leading security practices inspired by IoT security standards:

Encryption: All data transmission uses SSL/TLS encryption protocols, similar to those securing smart home systems. Your personal information is encrypted at rest using AES-256 standards, reflecting our commitment to connected living security principles.

Access Controls: We employ multi-factor authentication, role-based access controls, and regular security audits. Our team receives training on data protection, mirroring best practices in intelligent environment management.

Monitoring: Continuous monitoring systems detect and respond to potential security threats, applying principles from home automation security to protect your educational data and personal information.

5. Your Privacy Rights

As a member of NeoHaven Academy's community studying smart home systems and IoT technologies, you have comprehensive rights:

Access and Portability: Request copies of your data, including course progress, certifications, and communication history. We provide data in commonly used formats within 30 days of request.

Correction and Deletion: Update inaccurate information or request deletion of your account and associated data. We honor deletion requests within 60 days while maintaining records required for legal compliance.

Opt-Out Options: Unsubscribe from marketing emails about home automation updates, new courses on AI in home design, or newsletters about sustainable technology. Essential service communications regarding active courses continue unless you close your account.

6. Cookies and Tracking Technologies

NeoHaven Academy uses cookies to enhance your learning experience:

Essential Cookies: Required for platform functionality, user authentication, course progress tracking, and security features. These enable core features of our smart home and IoT education platform.

Analytics Cookies: Help us understand how students interact with content about home automation, digital living, and connected technologies. This data improves course design and content relevance.

Preference Cookies: Remember your settings, language preferences, and customizations for learning about intelligent environments and energy efficiency solutions. You can manage cookie preferences through your browser settings or our Cookie Policy page.

7. International Data Transfers

As an international academy serving the global smart home and IoT community:

Data Location: Your information may be processed in Kazakhstan and other jurisdictions where our service providers operate. We ensure all transfers comply with applicable data protection laws and international standards for connected living platforms.

Safeguards: We implement Standard Contractual Clauses, adequacy decisions, and additional security measures to protect data during international transfers, applying principles from global IoT security frameworks.

Regional Compliance: We respect regional privacy laws including GDPR, CCPA, and Kazakhstan's data protection regulations, ensuring students worldwide receive appropriate privacy protections while learning about home automation and sustainable technology.

8. Children's Privacy

NeoHaven Academy's educational content about smart home systems and IoT technologies is designed for adult learners:

Age Requirements: Our platform is intended for individuals 18 years and older interested in home automation, AI in home design, and professional development in digital living technologies. We do not knowingly collect information from children under 18.

Parental Control: If we discover we've inadvertently collected information from a minor, we promptly delete it. Parents who believe their child provided information to our intelligent environment education platform should contact us immediately.

Educational Focus: Our courses on connected living, energy efficiency, and sustainable technology require mature understanding and are positioned for professionals and serious students in the smart home industry.

9. Contact Information and Updates

We value transparency in our privacy practices regarding smart home education:

Contact Us: For questions about privacy, data access requests, or concerns about your information security, reach NeoHaven Academy at:

Policy Updates: We review and update this Privacy Policy periodically to reflect changes in our educational services, new IoT technologies, evolving privacy standards, and legal requirements. Material changes are communicated via email and platform notifications. Continued use of NeoHaven Academy after updates constitutes acceptance of revised terms governing our home automation and digital living education platform.